CoxHealth at Home has achieved an official Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.
URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
Patient Rights & Responsibilities
CoxHealth at Home does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in its programs, services, or employment.
It is the policy of CoxHealth at Home to inform patients of their rights while a patient. The objective of the standard is to ensure protection of each patient’s physical and emotional health and safety. The patient’s care includes consideration of the patient as an individual with personal and cultural values and belief systems. All CoxHealth at Home employees will respect these beliefs and values.
Patients have the following rights.
Respect and Dignity: Effective health care requires trust between patients and health care providers. Staff will show respect for each patient’s rights and spiritual needs.
Continuity of Care: CoxHealth at Home must inform each patient (or their representative) of the patient’s rights in advance of furnishing or discontinuing care.
Participation in Care: Patients have the right to participate in the development and implementation of their plan of care including but not limited to the following:
- Receive treatment regardless of race, religion, disability, age, sex, or national origin
- Make informed decisions regarding their care
- Be informed of their health status
- Be involved in care planning and treatment
- Request or refuse treatment
- Have practitioners and staff provide care that is consistent with these directives
- Resolving conflicts about care decisions
Pain: Patients have the right to expect an appropriate response to reports of pain.
Privacy, Security, Access, Communication: CoxHealth at Home will respect patient’s needs that may affect care such as:
- Confidentiality of information gathered during treatment
- The need for a safe environment
- Security of self and property
- Effective communication that considers hearing, speech and visual impairments as well as language barriers
- The right to complain about care, to have the complaints reviewed and when possible resolved
Access to Medical Record: Patients have the right to access the information contained in their medical record and recommend amendments when documentation is thought to be inaccurate or incomplete.
Abuse and Harassment: Patients have the right to be free from all forms of abuse and harassment.
Grievance: Patients have the right to file a grievance in writing or by calling CoxHealth at Home at 855-419-4663.
Professional Relationships: Patients have the right to know the name of the person responsible for or delivering their care and to have questions answered in regard to relationships with other health care providers.
Patients have the following responsibilities.
Accurate Information: Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medication, advance directives and other matters of care.
Treatment Decisions: Demonstrate an understanding of their contemplated treatment or care decisions and follow the treatment plan recommended by health care providers.
Additional rights provided to you under HIPAA (Health Insurance Portability & Accountability Act) of 1996.
Notice of Privacy Practices: The notice of privacy practices will be mailed to you upon request.
If you have any questions or concerns regarding any of these rights, please do not hesitate to contact the Privacy Officer at 855-419-4663.
