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Accreditations2019-08-14T07:53:17-04:00

Others say we’re good.

It’s one thing to boast how good you are. It’s something else entirely when others say you have met standards that set you apart from everyone else. Not only have we met those standards, but we have also maintained them year after year. It’s just one way we’re different from other providers.
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Others say we’re good.

It’s one thing to boast how good you are. It’s something else entirely when others say you have met standards that set you apart from everyone else. Not only have we met those standards, but we have also maintained them year after year. It’s just one way we’re different from other providers.
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WE’RE SETTING THE BAR.

Accreditations

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Email a Care Coordinator
URAC Accreditation
URAC Accreditation
ACHC Accreditation

CoxHealth at Home has achieved an official Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.

URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

Patient Rights & Responsibilities

CoxHealth at Home does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in its programs, services, or employment.

It is the policy of CoxHealth at Home to inform patients of their rights while a patient. The objective of the standard is to ensure protection of each patient’s physical and emotional health and safety. The patient’s care includes consideration of the patient as an individual with personal and cultural values and belief systems. All CoxHealth at Home employees will respect these beliefs and values.

Patients have the following rights.

Respect and Dignity: Effective health care requires trust between patients and health care providers. Staff will show respect for each patient’s rights and spiritual needs.

Continuity of Care: CoxHealth at Home must inform each patient (or their representative) of the patient’s rights in advance of furnishing or discontinuing care.

Participation in Care: Patients have the right to participate in the development and implementation of their plan of care including but not limited to the following:

  • Receive treatment regardless of race, religion, disability, age, sex, or national origin
  • Make informed decisions regarding their care
  • Be informed of their health status
  • Be involved in care planning and treatment
  • Request or refuse treatment
  • Have practitioners and staff provide care that is consistent with these directives
  • Resolving conflicts about care decisions

Pain: Patients have the right to expect an appropriate response to reports of pain.

Privacy, Security, Access, Communication: CoxHealth at Home will respect patient’s needs that may affect care such as:

  • Confidentiality of information gathered during treatment
  • The need for a safe environment
  • Security of self and property
  • Effective communication that considers hearing, speech and visual impairments as well as language barriers
  • The right to complain about care, to have the complaints reviewed and when possible resolved

Access to Medical Record: Patients have the right to access the information contained in their medical record and recommend amendments when documentation is thought to be inaccurate or incomplete.

Abuse and Harassment: Patients have the right to be free from all forms of abuse and harassment.

Grievance: Patients have the right to file a grievance in writing or by calling CoxHealth at Home at 800-749-6555.

Professional Relationships: Patients have the right to know the name of the person responsible for or delivering their care and to have questions answered in regard to relationships with other health care providers.

Patients have the following responsibilities.

Accurate Information: Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medication, advance directives and other matters of care.

Treatment Decisions: Demonstrate an understanding of their contemplated treatment or care decisions and follow the treatment plan recommended by health care providers.

Additional rights provided to you under HIPAA (Health Insurance Portability & Accountability Act) of 1996.

Notice of Privacy Practices: The notice of privacy practices will be mailed to you upon request.

If you have any questions or concerns regarding any of these rights, please do not hesitate to contact the Privacy Officer at 888-812-0888.

Accreditation is a process of review that allows health care organizations to demonstrate their ability to meet regulatory requirements and standards established by a recognized accreditation organization such as ACHC. Accreditation reflects an agency’s dedication and commitment to meeting standards that demonstrate a higher level of performance and patient care. ACHC Accreditation Standards were created by industry experts with providers’ needs in mind.

On-site accreditation surveys are conducted every three years by ACHC Surveyors who possess industry-specific experience. They follow a comprehensive review process that looks at organizational structure, policies and procedures, and compliance with state and federal laws.

Why ACHC Accreditation?

ACHC has become synonymous with value, integrity, and the industry’s best customer service. Our mission is simple: We aim to deliver the best possible accreditation experience.

WE’RE SETTING THE BAR.

Accreditations

Request a Call
Email a Care Coordinator
URAC Accreditation
URAC Accreditation
ACHC Accreditation

CoxHealth at Home has achieved an official Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.

URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

Patient Rights & Responsibilities

CoxHealth at Home does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in its programs, services, or employment.

It is the policy of CoxHealth at Home to inform patients of their rights while a patient. The objective of the standard is to ensure protection of each patient’s physical and emotional health and safety. The patient’s care includes consideration of the patient as an individual with personal and cultural values and belief systems. All CoxHealth at Home employees will respect these beliefs and values.

Patients have the following rights.

Respect and Dignity: Effective health care requires trust between patients and health care providers. Staff will show respect for each patient’s rights and spiritual needs.

Continuity of Care: CoxHealth at Home must inform each patient (or their representative) of the patient’s rights in advance of furnishing or discontinuing care.

Participation in Care: Patients have the right to participate in the development and implementation of their plan of care including but not limited to the following:

  • Receive treatment regardless of race, religion, disability, age, sex, or national origin
  • Make informed decisions regarding their care
  • Be informed of their health status
  • Be involved in care planning and treatment
  • Request or refuse treatment
  • Have practitioners and staff provide care that is consistent with these directives
  • Resolving conflicts about care decisions

Pain: Patients have the right to expect an appropriate response to reports of pain.

Privacy, Security, Access, Communication: CoxHealth at Home will respect patient’s needs that may affect care such as:

  • Confidentiality of information gathered during treatment
  • The need for a safe environment
  • Security of self and property
  • Effective communication that considers hearing, speech and visual impairments as well as language barriers
  • The right to complain about care, to have the complaints reviewed and when possible resolved

Access to Medical Record: Patients have the right to access the information contained in their medical record and recommend amendments when documentation is thought to be inaccurate or incomplete.

Abuse and Harassment: Patients have the right to be free from all forms of abuse and harassment.

Grievance: Patients have the right to file a grievance in writing or by calling CoxHealth at Home at 800-749-6555.

Professional Relationships: Patients have the right to know the name of the person responsible for or delivering their care and to have questions answered in regard to relationships with other health care providers.

Patients have the following responsibilities.

Accurate Information: Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medication, advance directives and other matters of care.

Treatment Decisions: Demonstrate an understanding of their contemplated treatment or care decisions and follow the treatment plan recommended by health care providers.

Additional rights provided to you under HIPAA (Health Insurance Portability & Accountability Act) of 1996.

Notice of Privacy Practices: The notice of privacy practices will be mailed to you upon request.

If you have any questions or concerns regarding any of these rights, please do not hesitate to contact the Privacy Officer at 888-812-0888.

Accreditation is a process of review that allows health care organizations to demonstrate their ability to meet regulatory requirements and standards established by a recognized accreditation organization such as ACHC. Accreditation reflects an agency’s dedication and commitment to meeting standards that demonstrate a higher level of performance and patient care. ACHC Accreditation Standards were created by industry experts with providers’ needs in mind.

On-site accreditation surveys are conducted every three years by ACHC Surveyors who possess industry-specific experience. They follow a comprehensive review process that looks at organizational structure, policies and procedures, and compliance with state and federal laws.

Why ACHC Accreditation?

ACHC has become synonymous with value, integrity, and the industry’s best customer service. Our mission is simple: We aim to deliver the best possible accreditation experience.

CAREERS

Looking for a chance to grow your career?
Then come to CoxHealth at Home.

Regardless of your experience, we will nurture you and help you achieve your goals, all with competitive pay, benefits, and a flexible schedule that meets your needs. Little wonder that our caregivers are among the best of the best and we are consistently named one of the area’s top employers.

EXPLORE OPPORTUNITIES

Trust your care to the most-awarded home care agency in the area.

Accreditation Commission for Health Care

Accreditation Commission for Health Care

Best of the Ozarks

Best of the Ozarks

Economic Impact Award

Economic Impact Award

Favorites of the Four States

Favorites of the Four States

Alfred P. Sloan Award

Alfred P. Sloan Award

What can we help you find?

Contact Info

3660 S. National, Suite 300 Springfield, MO 65807

Phone: 800-749-6555 / 417-269-HOME