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Frequently Asked Questions2024-04-04T17:47:54-04:00

Ask us anything.

Navigating health care can be a very difficult thing, which is why we’re here for you, 24 hours a day, every day of the year. Our goal is to simplify home health, from nursing services to durable medical equipment to specialty pharmacy. Need answers? Just click the button below to get started.
Contact Us

Ask us anything.

Navigating health care can be a very difficult thing, which is why we’re here for you, 24 hours a day, every day of the year. Our goal is to simplify home health, from nursing services to durable medical equipment to specialty pharmacy. Need answers? Just click the button below to get started.
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YOU HAVE QUESTIONS? WE HAVE ANSWERS.

Frequently Asked Questions

Email a Care Coordinator

Home Care & Hospice

Medicare will pay 100% of visits by nurses, physical therapists or speech therapists when ordered by your doctor. These visits will be brief and temporary to address a new or changing condition. Other visits may be added to these skilled services, such as visits from a nurse aide to give a bath or visits from an occupational therapist or medical social worker as ordered by your doctor.

Yes, based on the type of Managed Medicare Plan/Medicare Replacement Plan you have chosen it is possible for CoxHealth at Home to provide services. Some Managed Medicare Plans require approval prior to beginning the care. An CoxHealth at Home Insurance Specialist can check your plan to determine what coverage is available.

No. Medicare will not pay for housekeeping or shifts of care.

Medicaid can cover nursing visits 100% on a limited annual basis for those who qualify, and a doctor must order these visits. In addition, Medicaid can also pay for nursing, personal care and homemaker services when the State Division of Senior Services authorizes them through CoxHealth at Home or the Consumer Directed Services program. These services can be provided on an ongoing basis as long as the individual continues to meet the state program guidelines. The State Medicaid Program also covers many services for children, including shifts for extended hours of time.

Yes. CoxHealth at Home is a preferred provider for many insurance companies, and arrangements can be made with other companies to obtain approval for the care that is needed. Each policy provides different coverage, and CoxHealth at Home ’s staff can check your insurance in order to determine what coverage is available.

Each aide must have at least six months prior experience in a hospital or nursing home facility, or one-year verifiable experience in unpaid childcare or family care. Nurses must have a minimum of one-year experience within the past three years before coming to CoxHealth Home Care. We then provide our own specific training based on the position. We have many employees who have been with CoxHealth at Home for five, 10, 20, or more years.

CoxHealth at Home provides services in 53 counties in southwest Missouri and southeastern Kansas. We employ approximately 1,400 people from all over the region. The home care staff coming to your home will most likely be from within your community or a surrounding area.

Yes. This can be provided in various ways, most commonly with two to three shifts within a 24-hour period. Medicare will not pay for shifts. Medicaid may contribute minimally; however, most of our clients choose to pay for this type of care themselves in order to receive the hours they prefer. This is becoming a very popular option for people who wish to remain in the comfort of their own home instead of going to a facility to receive care.

Yes. We can provide these services. Medicare and Medicaid do not pay for CoxHealth at Home to take you, but Medicaid will allow us to do shopping and errands for you. If you are enrolled in the Consumer Directed Services program or are paying privately, we can transport you for errands, doctor appointments or other outings.

Our goal is to help people stay as independent as possible for as long as possible in the comfort of their home. We can do this by assessing all needs and then working to meet those needs—whether it is being there while a family caregiver works, medication supervision, an aide to help with personal care, or a housekeeper to help maintain a clean and safe environment. Most everyone is more comfortable in their own home with their own schedule. We are committed to helping achieve this goal.

Medical Supplies & Equipment

Generally, insurances cover durable medical equipment (DME) that your doctor prescribes for use in your home. DME is “durable,” used for a medical reason, not usually useful to someone who isn’t sick or injured and is to be used within the home.

If you need DME in your home, your physician (or a nurse practitioner, physician assistant or clinical nurse specialist) must prescribe the type of equipment you need by filling out a detailed written order. Medicare will also require your doctor to provide your medical records showing the medical need for the DME.

A detailed written order is the prescription to confirm what is ordered by the treating physician. This must include the name of the patient, date of birth (DOB), a detailed description of the item, length of need (if applicable), physician’s detailed information, physician’s signature and date.

Medicare Advantage Plans (like an HMO or PPO) must cover the same items and services as Original Medicare.

We accept most major insurance plans. Please contact our office or your insurance company to see if we are in network with them.

Generally, you pay 20% of the Insurance-approved amount after you pay your deductible for the year. Your insurance generally pays the other 80%. Your insurance is responsible for setting the amount you owe.

A deductible is the amount you have to pay out-of-pocket for expenses before the insurance company will cover the remaining costs.

If your supplier is a Medicare-enrolled supplier, they’ll know whether your insurance allows you to buy a particular kind of DME, or just pays for you to rent it. Most insurances pay for DME on a rental basis. The decision as to what can be rented or bought is made solely by your insurance company.

If you rent to purchase DME and other devices, your insurance makes monthly payments for use of the equipment. The rules for how long monthly payments continue vary based on the type of equipment.

The length of the rental depends on the type of DME. Some rentals are a little as 9-13 months and some rent as long as the DME continues to be medically necessary. If the equipment is not a continuous rental, the equipment will rent to purchase and you will own the DME at the end of the rental.

If you have original Medicare and your supplier thinks Medicare probably won’t pay for items or services, they may give you a written notice called an “Advance Beneficiary Notice of Noncoverage” (ABN). This form lists the items that Medicare isn’t expected to pay for, an estimate of the costs, and the reasons why Medicare will not pay. The purpose of the ABN is to give you the ability to make an informed decision on whether to get the item or service that may not be covered and accept financial responsibility when Medicare does not pay.

Many insurance companies will tell you DME is covered when you call to inquire. What they may not tell you is that there are medical necessity criteria that must be met. They may require additional medical records to show that your meet their criteria. Once we receive a detailed written order, we will check with your insurance company to find out what information is needed and do our best to obtain that information from your physician. Once we have the required information we will submit it to your insurance company to show you meet their criteria.

Normally we receive an order from your health care provider. The order is sent directly to us or you can walk in with the order or prescription. A staff member will submit a request for authorization to Medicaid, Medicare, or private insurance before providing equipment.

Most of the time the answer is yes. There is some equipment that can be purchased over the counter. However, the majority of what we provide requires a detailed written order.

Items must be returned within five working days for credit to the account.

Our office is open Monday through Friday from 8 am to 4:30 pm. However, we have staff on call every day of the week to assist you with any problems that may arise.

We make every effort to get your equipment to you as soon as possible. However, sometimes there are issues that hold up dispensing equipment. These include an order or prescription that did not have the needed information, lack of insurance information, or other incomplete or missing documentation. Please be assured that we are working to get all paperwork in place.

When you have a prescription for compression stockings bring it in our office and one of our trained staff will measure you to make sure you get a proper fit. Please come in between 8:00 am and 10:00 am to insure proper measurement. After 10:00 am swelling may prevent accurate measuring.

Our staff will check to see if your insurance will cover your compression stockings. There are some insurances that do cover compression stockings, but Medicare will not.

Please call our Intake Specialist between 8 am and 4:30 pm Monday through Friday for assistance with the process of switching providers.

Specialty Pharmacy & Infusion Services

Our department phone number is 800-637-9201 and our staff is always ready to help you.

Our staff will contact you about a week before you refill is due and schedule your next delivery.

Most orders are delivered by UPS or a delivery driver. You may also choose to pick up your order at our office. Call us to track your delivery, if your order does not arrive as expected. Please provide staff with any changes in your address or telephone number.

For vacation planning, an extended visit to out of town family or when moving, please contact us as soon as you are aware to arrange your next refill. Specialty approval from your insurance may be required.

When severe weather is in the forecast, we attempt to deliver your order in advance. We will contact you for an alternate address should you need to leave your home during a weather event. For unexpected emergencies or during a natural disaster we have back-up pharmacies available to meet your needs.

Yes, we will automatically dispense FDA approved generic medications when the physician and insurance approve. Our goal is to provide you the most cost-effective option.

If you are moving or unsatisfied with CoxHealth at Home, then please contact one of our pharmacists at 800-637-9201, and we will transfer your prescription to a pharmacy of your choice.

With each order, you receive a drug monograph, along with a medicine guide if one is available. Please call us at 800-637-9201 any time you have questions or want more information.

We monitor all drug recalls and will contact you immediately if your medicine is recalled. We try to reach you three times by telephone, send a recall letter if needed, along with instructions on what to do next. Please call us at 800-637-9201 any time you have questions or want more information.

Different counties and states have laws on how to properly dispose of unused medicines. Please call us at 800-637-9201 and we will give instructions on how to safely dispose of unused medicine.

Call 911 immediately. After you have received medical attention, please call one of our pharmacists at 800-637-9201 and report this reaction.

If you have a concern or suspect an error, please call us at 800-637-9201. We will address your concerns and if an error occurs, correct it in a timely manner.

Quick Links

Home Care & Hospice

<a href=”https://coxhealthathome.com/home-care-and-hospice/nursing-and-therapy-services/”>Nursing and Therapy Services </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/pediatric-services/”>Pediatric Services </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/private-home-care-services/”>Private Home Care Services </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/medicaid-in-home-services/”>Medicaid In-Home Services </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/medicaid-consumer-directed-services/”>Medicaid Consumer Directed Services </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/specialty-programs/”>Specialty Programs </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/palliative-care/”>Palliative Care </a>

<a href=”https://coxhealthathome.com/home-care-and-hospice/hospice/”>Hospice </a>

<a href=”https://coxhealthathome.com/lifeline/”>Lifelife </a>

Medical Supplies &amp; Equipment

<a href=”https://www.coxhealthhomesupport.com/durablemedicalequipment.htm”>Durable Medical Equipment </a>

<a href=”https://www.coxhealthhomesupport.com/environmentalaccessandlifts.htm”>Environmental Access &amp; Lifts </a>

<a href=”https://www.coxhealthhomesupport.com/mobilityequipment.htm”>Mobility Equipment </a>

<a href=”https://www.coxhealthhomesupport.com/respiratoryequipment.htm”>Respiratory Equipment </a>

<a href=”https://www.coxhealthhomesupport.com/orthoticsandmastectomysupplies.htm”>Orthotics &amp; Mastectomy Supplies </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/ostomy-urological-supplies/”>Ostomy &amp; Urological Supplies </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/environmental-access-department/”>Environmental Access Department </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/complex-rehabilitation-department/”>Wheelchair &amp; Mobility Department </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/distribution-delivery-department/”>Distribution &amp; Delivery Department </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/respiratory-therapy-department/”>Respiratory Therapy Department </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/orthotics-mastectomy-department/”>Orthotics &amp; Mastectomy Department </a>

<a href=”https://coxhealthathome.com/medical-equipment-and-supplies/complex-rehabilitation-department/”>Complex Rehabilitation Department </a>

<a href=”https://coxhealthathome.com/remote-patient-monitoring/”>Remote Patient Monitoring </a>

Specialty Pharmacy &amp; Infusion Services

<a href=”https://coxhealthathome.com/specialty-pharmacy-and-infusion-services/specialty-pharmacy/”>Specialty Pharmacy </a>

<a href=”https://coxhealthathome.com/specialty-pharmacy-and-infusion-services/infusion-services/”>Infusion Services </a>

<a href=”https://coxhealthathome.com/specialty-pharmacy-and-infusion-services/infusion-services/”>Ambulatory Infusion Suites </a>

<a href=”https://coxhealthathome.com/specialty-pharmacy-and-infusion-services/nutrition-services/”>Nutrition Services </a>

<a href=”https://coxhealthathome.com/specialty-pharmacy-and-infusion-services/wound-therapy/”>Wound Therapy </a>

YOU HAVE QUESTIONS? WE HAVE ANSWERS.

Frequently Asked Questions

Request a Call
Email a Care Coordinator

Home Care & Hospice

Medicare will pay 100% of visits by nurses, physical therapists or speech therapists when ordered by your doctor. These visits will be brief and temporary to address a new or changing condition. Other visits may be added to these skilled services, such as visits from a nurse aide to give a bath or visits from an occupational therapist or medical social worker as ordered by your doctor.

Yes, based on the type of Managed Medicare Plan/Medicare Replacement Plan you have chosen it is possible for CoxHealth at Home to provide services. Some Managed Medicare Plans require approval prior to beginning the care. An CoxHealth at Home Insurance Specialist can check your plan to determine what coverage is available.

No. Medicare will not pay for housekeeping or shifts of care.

Medicaid can cover nursing visits 100% on a limited annual basis for those who qualify, and a doctor must order these visits. In addition, Medicaid can also pay for nursing, personal care and homemaker services when the State Division of Senior Services authorizes them through CoxHealth at Home or the Consumer Directed Services program. These services can be provided on an ongoing basis as long as the individual continues to meet the state program guidelines. The State Medicaid Program also covers many services for children, including shifts for extended hours of time.

Yes. CoxHealth at Home is a preferred provider for many insurance companies, and arrangements can be made with other companies to obtain approval for the care that is needed. Each policy provides different coverage, and CoxHealth at Home ’s staff can check your insurance in order to determine what coverage is available.

Each aide must have at least six months prior experience in a hospital or nursing home facility, or one-year verifiable experience in unpaid childcare or family care. Nurses must have a minimum of one-year experience within the past three years before coming to CoxHealth Home Care. We then provide our own specific training based on the position. We have many employees who have been with CoxHealth at Home for five, 10, 20, or more years.

CoxHealth at Home provides services in 53 counties in southwest Missouri and southeastern Kansas. We employ approximately 1,400 people from all over the region. The home care staff coming to your home will most likely be from within your community or a surrounding area.

Yes. This can be provided in various ways, most commonly with two to three shifts within a 24-hour period. Medicare will not pay for shifts. Medicaid may contribute minimally; however, most of our clients choose to pay for this type of care themselves in order to receive the hours they prefer. This is becoming a very popular option for people who wish to remain in the comfort of their own home instead of going to a facility to receive care.

Yes. We can provide these services. Medicare and Medicaid do not pay for CoxHealth at Home to take you, but Medicaid will allow us to do shopping and errands for you. If you are enrolled in the Consumer Directed Services program or are paying privately, we can transport you for errands, doctor appointments or other outings.

Our goal is to help people stay as independent as possible for as long as possible in the comfort of their home. We can do this by assessing all needs and then working to meet those needs—whether it is being there while a family caregiver works, medication supervision, an aide to help with personal care, or a housekeeper to help maintain a clean and safe environment. Most everyone is more comfortable in their own home with their own schedule. We are committed to helping achieve this goal.

Medical Supplies & Equipment

Generally, insurances cover durable medical equipment (DME) that your doctor prescribes for use in your home. DME is “durable,” used for a medical reason, not usually useful to someone who isn’t sick or injured and is to be used within the home.

If you need DME in your home, your physician (or a nurse practitioner, physician assistant or clinical nurse specialist) must prescribe the type of equipment you need by filling out a detailed written order. Medicare will also require your doctor to provide your medical records showing the medical need for the DME.

A detailed written order is the prescription to confirm what is ordered by the treating physician. This must include the name of the patient, date of birth (DOB), a detailed description of the item, length of need (if applicable), physician’s detailed information, physician’s signature and date.

Medicare Advantage Plans (like an HMO or PPO) must cover the same items and services as Original Medicare.

We accept most major insurance plans. Please contact our office or your insurance company to see if we are in network with them.

Generally, you pay 20% of the Insurance-approved amount after you pay your deductible for the year. Your insurance generally pays the other 80%. Your insurance is responsible for setting the amount you owe.

A deductible is the amount you have to pay out-of-pocket for expenses before the insurance company will cover the remaining costs.

If your supplier is a Medicare-enrolled supplier, they’ll know whether your insurance allows you to buy a particular kind of DME, or just pays for you to rent it. Most insurances pay for DME on a rental basis. The decision as to what can be rented or bought is made solely by your insurance company.

If you rent to purchase DME and other devices, your insurance makes monthly payments for use of the equipment. The rules for how long monthly payments continue vary based on the type of equipment.

The length of the rental depends on the type of DME. Some rentals are a little as 9-13 months and some rent as long as the DME continues to be medically necessary. If the equipment is not a continuous rental, the equipment will rent to purchase and you will own the DME at the end of the rental.

If you have original Medicare and your supplier thinks Medicare probably won’t pay for items or services, they may give you a written notice called an “Advance Beneficiary Notice of Noncoverage” (ABN). This form lists the items that Medicare isn’t expected to pay for, an estimate of the costs, and the reasons why Medicare will not pay. The purpose of the ABN is to give you the ability to make an informed decision on whether to get the item or service that may not be covered and accept financial responsibility when Medicare does not pay.

Many insurance companies will tell you DME is covered when you call to inquire. What they may not tell you is that there are medical necessity criteria that must be met. They may require additional medical records to show that your meet their criteria. Once we receive a detailed written order, we will check with your insurance company to find out what information is needed and do our best to obtain that information from your physician. Once we have the required information we will submit it to your insurance company to show you meet their criteria.

Normally we receive an order from your health care provider. The order is sent directly to us or you can walk in with the order or prescription. A staff member will submit a request for authorization to Medicaid, Medicare, or private insurance before providing equipment.

Most of the time the answer is yes. There is some equipment that can be purchased over the counter. However, the majority of what we provide requires a detailed written order.

Items must be returned within five working days for credit to the account.

Our office is open Monday through Friday from 8 am to 4:30 pm. However, we have staff on call every day of the week to assist you with any problems that may arise.

We make every effort to get your equipment to you as soon as possible. However, sometimes there are issues that hold up dispensing equipment. These include an order or prescription that did not have the needed information, lack of insurance information, or other incomplete or missing documentation. Please be assured that we are working to get all paperwork in place.

When you have a prescription for compression stockings bring it in our office and one of our trained staff will measure you to make sure you get a proper fit. Please come in between 8:00 am and 10:00 am to insure proper measurement. After 10:00 am swelling may prevent accurate measuring.

Our staff will check to see if your insurance will cover your compression stockings. There are some insurances that do cover compression stockings, but Medicare will not.

Please call our Intake Specialist between 8 am and 4:30 pm Monday through Friday for assistance with the process of switching providers.

Specialty Pharmacy & Infusion Services

Our department phone number is 800-637-9201 and our staff is always ready to help you.

Our staff will contact you about a week before you refill is due and schedule your next delivery.

Most orders are delivered by UPS or a delivery driver. You may also choose to pick up your order at our office. Call us to track your delivery, if your order does not arrive as expected. Please provide staff with any changes in your address or telephone number.

For vacation planning, an extended visit to out of town family or when moving, please contact us as soon as you are aware to arrange your next refill. Specialty approval from your insurance may be required.

When severe weather is in the forecast, we attempt to deliver your order in advance. We will contact you for an alternate address should you need to leave your home during a weather event. For unexpected emergencies or during a natural disaster we have back-up pharmacies available to meet your needs.

Yes, we will automatically dispense FDA approved generic medications when the physician and insurance approve. Our goal is to provide you the most cost-effective option.

If you are moving or unsatisfied with CoxHealth at Home, then please contact one of our pharmacists at 800-637-9201, and we will transfer your prescription to a pharmacy of your choice.

With each order, you receive a drug monograph, along with a medicine guide if one is available. Please call us at 800-637-9201 any time you have questions or want more information.

We monitor all drug recalls and will contact you immediately if your medicine is recalled. We try to reach you three times by telephone, send a recall letter if needed, along with instructions on what to do next. Please call us at 800-637-9201 any time you have questions or want more information.

Different counties and states have laws on how to properly dispose of unused medicines. Please call us at 800-637-9201 and we will give instructions on how to safely dispose of unused medicine.

Call 911 immediately. After you have received medical attention, please call one of our pharmacists at 800-637-9201 and report this reaction.

If you have a concern or suspect an error, please call us at 800-637-9201. We will address your concerns and if an error occurs, correct it in a timely manner.

Quick Links

Home Care & Hospice

Nursing and Therapy Services

Pediatric Services

Private Home Care Services

Medicaid In-Home Services

Medicaid Consumer Directed Services

Specialty Programs

Palliative Care

Hospice

Lifelife

Medical Supplies & Equipment

Durable Medical Equipment

Environmental Access & Lifts

Mobility Equipment

Respiratory Equipment

Orthotics & Mastectomy Supplies

Ostomy & Urological Supplies

Environmental Access Department

Wheelchair & Mobility Department

Distribution & Delivery Department

Respiratory Therapy Department

Orthotics & Mastectomy Department

Complex Rehabilitation Department

Remote Patient Monitoring

Specialty Pharmacy & Infusion Services

Specialty Pharmacy

Infusion Services

Ambulatory Infusion Suites

Nutrition Services

Wound Therapy

CAREERS

Looking for a chance to grow your career?
Then come to CoxHealth at Home.

Regardless of your experience, we will nurture you and help you achieve your goals, all with competitive pay, benefits, and a flexible schedule that meets your needs. Little wonder that our caregivers are among the best of the best and we are consistently named one of the area’s top employers.

EXPLORE OPPORTUNITIES

Trust your care to the most-awarded home care agency in the area.

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Accreditation Commission for Health Care

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Best of the Ozarks

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Economic Impact Award

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Favorites of the Four States

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Alfred P. Sloan Award

What can we help you find?

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Contact Info

2240 W. Sunset St., Springfield, MO 65807

Phone: 855-419-4663 / 417-269-HOME

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